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All orders will be processed and shipped within 24-48 hours Monday through Friday, after we have received the final payment. Until complete payment is received, the goods shall remain the property of Import39 LLC.
We only ship to the U.S.A. and its territories. During the check out process you will see all shipping services with relative prices available for you to choose from. Please note that shipping during Holiday times can increase delivery time.
For deliveries outside of the U.S. please contact us before placing your order to arrange delivery and costs.
We offer Free Economy shipping on orders over $7.99, shipped within the Contiguous U.S. States. Based on actual weight, package dimensions and order destination, we will ship with one of the following services: USPS First Class, USPS Priority Mail, Fedex Ground, UPS Ground, Fedex SmartPost or UPS SurePost.
We offer Free Economy shipping on orders over $7.99 and up to $55.00, for orders to be shipped outside Contiguous U.S. States (Alaska, Hawaii, Puerto Rico, other territories and APO/FPO). For orders under $7.99 and over $55.00 a shipping fee will be applied based on weight and volume. All orders to be shipped outside the Contiguous U.S. States will be shipped via USPS shipping services.
Please note that all shipping and handling fees are non refundable.
Delivery will be made to the address specified by you during checkout. You have the ability to change this address, during the check out, should you need the delivery made to a different address (ex. your office). We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
Please note that adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will try to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
You will receive an e-mail with complete tracking information. To track your package, please visit the website of the chosen carrier and enter your tracking number.
We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly.
We guarantee the quality of our goods. You must inspect the goods and notify us within 14 days upon receipt of your package of any dissatisfaction with your order. We will try to resolve any issues promptly and may be willing to fully refund the cost of any goods, excluding delivery charges, that do not meet with your reasonable satisfaction. You will be liable for the costs of postage for the goods to be returned to us. We will accept returns of unopened boxes, and will refund your order via your original payment method.
We reserve the right to refuse or accept any return request made after this period (14 days after delivery).
Only upon our consent, you may ship the package to us, or ask us for a shipping label, which you can then print out and attach to your package for the return. Please note that the cost for the shipping label provided by us for the return will be deducted from your refund.
If you're a seller placing orders using your final customers' address as shipping address, unless you request it specifically, all our orders ship with detailed packing slip in the package.
Such orders are NOT eligible for our return/exchange policy, and all sales are to be considered final.